Retail Consultant | Customer Service | Vietnamese Speaking Full-time Job

About the Role:

Our RACV Retail Outlet based in Noble Park prides itself on providing exceptional service to our community and we are looking for a customer service specialist  who is fluent in both English and Vietnamese to join our team.

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to even Travel Insurance and Attraction tickets! As part of this exciting blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.
 

Commencing on Monday, 31st July 2023.

We are offering a permanent full-time opportunity, 38 hours per week, working on a fixed roster! No weekend or public holiday work! 

 

• Provide immediate and effective solutions to our members, through meaningful and personalised conversations
• Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise
• Champion a customer-centric mindset to deliver exceptional service experiences
• Plus much more!
  
   

About You
 

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.

Our retail stores offer exposure to a corporate environment, you will be assisting our members & customers over the phone and face to face instore. 

The successful applicant will possess the following traits:
 

• Fluent in both English and Vietnamese language
• Face to face customer service experience 
• Over the phone customer service experience
• Prior experience achieving sales targets & KPI’s is highly regarded but not essential
• Self-driven and motivated to succeed
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience
• Individuals that work well in a team environment 
   

Previous experience in a similar role is highly regarded, as would significant experience working in a phone-based customer service environment. 

 

Extensive Training Program:

RACV are offering 7 weeks of full-time paid training (Monday – Friday). This may include 2-3 days in our Noble Park, VIC office. 

With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.

*Following your training period, you will then transition and work on your dedicated rostered hours*

 

Employee Benefits: 
 

• 50% off Insurance policies
• Free Roadside Assistance
• Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts 

 

We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.  

Application process:
 

To apply for the role, simply click the “Apply” button on the job ad which will then re direct you to our RACV Careers portal to complete your application 

 

Our purpose
Since 1903, RACV has been one of Australias most trusted brands and is the largest member organisation in Victoria.
RACV is proud to provide exceptional experiences for our Members and customers through a range of products and services across motoring and mobility, home, energy and leisure. These include Emergency Roadside Assistance, Motor Insurance, Home Insurance, Home Trades and an increasing range of options in the cleaner energy space, such as RACV Solar. We have nine Resorts across Australia and a range of domestic and international holiday packages, tours and cruises from our trusted travel partners.