Customer Success Coordinator Full-time Job

About the role

We are seeking a Success Coordinator to join our team in Sydney. The Success Coordinator is a curious, energetic & proactive individual whose role it is to support the delivery of both internal and external tasks. This is a support role with the opportunity to develop your career in one of the fastest-growing professions of Customer Success.

What is the role?

Seamlessly partner with internal teams, Sales, Subject Matter Experts and Support to deliver exceptional Customer experiences and regularly engage with Customer delivery managers, to ensure awareness, understanding and use of Lexer’s products and features. Support the Customer Success team in preparing for QBRs. Ensure frequent and timely communication occurs and expectations are set and exceeded. 

What are we looking for?

• A dynamic and positive person who is comfortable and professional in a customer-facing role 
• Someone who is curious and always asking more questions
• A consultative with internal teams and customers
• Someone with great attention to detail and can quickly spot issues 
• Fantastic presentation skills (speaking/writing) and enjoy storytelling with data 
• A flexible, fast learner who thrives in a constantly changing work environment and is committed to continuously improving yourself and help those around you
• A multi-tasker that can manage priorities 

For this role, you will have

• Previous experience working in a customer-facing or services based industry (Marketing, Media, Advertising, SaaS, Technology, Analytics)
• Dynamic and positive, comfortable and professional in a customer-facing role 
• Curious and always asking more questions
• Consultative with internal teams and customers
• You have excellent attention to detail and can quickly spot issues 
• You have fantastic presentation skills (speaking/writing) and enjoy storytelling with data 
• You are a flexible, fast learner who thrives in a constantly changing work environment and is committed to continuously improving yourself and help those around you
• A natural multi-tasker that can manage priorities 

Perks

• Dog-Friendly office – Bring your pup to work. Don’t have one, cuddle someone else’s!
• Daily Trivia & Social Events.
• We value work-life balance & flexible working. New Lexis receive a signing bonus – To set up your home office.

About Lexer  

Lexer helps brands and retailers drive incremental sales.

We do this by providing data, software and services that deliver an enriched customer view and all the tools required to genuinely understand and engage with customers at every stage of their journey, online and offline.
With extensive, cross-functional experience in retail, technology, and advertising, our team has the talent and insight to build innovative products and provide exceptional service with a human touch.

We value team members who are:

Sharp ‍️ Dependable Proactive High-value ️ Caring ‍ Playful

We are a private Australian founded company with a team of 110+ across Melbourne, Sydney, Los Angeles, New York, Vietnam and Singapore working with about 200+ brands in Australia, Asia and the USA.

We're growing fast, so reach out soon to join our values-driven, life-friendly team for the opportunity to do your best work.

Lexer is an equal opportunity employer

At Lexer, we believe in bringing your whole self to work. We don't just accept difference, we love and celebrate it.We make hiring and employment-related decisions based on a person's experience, qualifications, performance and passion.

We celebrate all cultures, linguistic backgrounds, abilities, races, genders, sexual orientations, as well as family and carer responsibilities. We do not discriminate against any candidate or employee for these reasons, or for any other reason protected by law.

Some roles are subject to a background and criminal history check, where this is a security requirement. Any information we collect about you is subject to Lexer's Privacy Policy https://lexer.io/privacy-policy/

We encourage all applicants to apply, including those seeking flexible working options. We will consider requests for flexible work options wherever reasonably possible.

ABOUT US
Born in Melbourne, built for the world
Proudly headquartered in Australia and serving clients from around the world, Lexers end-to-end retail CDP drives profit, saves time, and improves experiences for both companies and consumersbecause seamless, genuine shopping experiences are the experiences we all deserve.