Retail Consultant (Customer Service Consultant) - Vietnamese Speaking Full-time Job

About the Role:

Our RACV Retail Outlet based in Highpoint prides itself on providing exceptional service to our community and we are looking for a customer service specialist to join our team. 

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to even Travel Insurance and Attraction tickets! As part of this exciting blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.

Start Date:
 

Commencing on Monday, 8th May 2023.

Our retail stores offer exposure to a corporate environment, you will be assisting our customers over the phone and face to face instore. We are offering a permanent part time opportunity, 30 hours per week, working on a 6 week fixed rotating roster! You will only need to work every second Saturday from 9am until 2pm and no public holiday work!

 

We’re Looking For: 
 

• Face to face customer service experience 
• Fluent in English & Vietnamese (Essential)
• Over the phone customer service experience (Highly regarded)
• Prior experience achieving sales targets & KPI’s
• Self-driven and motivated to succeed
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience
• Individuals that work well in a team environment 

Extensive Training Program:
 

RACV are offering 7 weeks of full-time paid training (Monday – Friday). This may include 2-3 days in our Noble Park, VIC office. 

With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV. 

*Following your training period, you will then transition and work on your dedicated rostered hours*

Employee Benefits:
 

• 50% off Insurance policies
• Free Roadside Assistance
• A competitive salary
• A supportive company culture
• Extensive product training
• Team and individual awards and incentives
• Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts 

 

Application process:
 

To apply for the role, simply click the “Apply” button on the job ad

Our purpose
Since 1903, RACV has been one of Australias most trusted brands and is the largest member organisation in Victoria.
RACV is proud to provide exceptional experiences for our Members and customers through a range of products and services across motoring and mobility, home, energy and leisure. These include Emergency Roadside Assistance, Motor Insurance, Home Insurance, Home Trades and an increasing range of options in the cleaner energy space, such as RACV Solar. We have nine Resorts across Australia and a range of domestic and international holiday packages, tours and cruises from our trusted travel partners.