Vietnamese Speaking Disability Support Workers Full-time Job

Exciting opportunity for a passionate and driven professional to join a dynamic new market entrant to the NDIS Sector as a Disability Support Worker!! Work alongside a highly experienced and modern Executive team who highly value being an employer of choice. We provide a great company culture and adapt practical, common-sense approaches. We offer a fresh alternative that is customer-service focused, sharp and supported by unmatched business awareness. 

We genuinely care, have passion for providing high quality supports for people with disability while providing the best customer service in the sector. 

Our team is our most valuable asset. We value a good work culture, appreciate our people by putting them first and create a work environment that celebrates teamwork and encourages individuality. 

You could be our next great addition to our success!

Main Responsibilities:

• Must be able to speak Vietnamese and interact with clients this way 
• Always check your understanding of the participant's required tasks before commencing your work.
• Implement personal hygiene and infection control procedures
• Be alert if you notice the participant is distressed or apathetic (uninterested or listless)
• Adjust your tasks to meet participant's needs, preferences and priorities
• Record all work as per the organisation's requirements
• Assisting people to perform important daily activities
• Facilitating daily personal hygiene and dressing tasks
• Performing home-based tasks such as food preparation and housework
• Undertaking tasks outside the home such as shopping
• Ensuring varied programs of social activities
• Providing emotional support and friendship
• Communicate clearly, inclusively and respectfully
• Communicate by adapting to participant's age, culture and cognitive ability
• Understand individual communication – verbal and non-verbal
• Use the best communication method to recognise the difference between self and participant
• Be persistent and patient
• Build relationships based on mutual respect
• Determine what makes the participant feel safe and valued
• Work with both participant and their important people to understand how they are involved
• Communicate directly with the participant unless otherwise determined
• Prioritise participant's voice during any conflict
• Treat equally but recognise the imbalance in the relationship
• Recognise and report any threat in circumstances and environment
• Understand participant and worker rights
• Support participant to express views, raise concerns, report complaints and incidents
• Support all supporting stakeholders
• Work within role and responsibility
• Recognise the participant's skills, experience and contribution to everyone in the team
• Keep participants informed when sharing and discussing them
• Focus on strengths
• Be optimistic, hope and patience
• Review all relevant notes and support plan information
• Identify needs and strategies
• Clarify your understanding
• Be observant, attentive and present
• Act responsively and flexibly
• Celebrate reaching goals and independence
• Maximise participant's control and confidence
• Talk to participant/supervisor about any intermittent conditions to determine strategies when confronted with the situation
• Support access to preventative and responsive health, dental etc
• Respond quickly if the participant is uncomfortable, distressed, apathetic or in poor health
• Identify potential and actual risks, then act promptly and in consultation with the participant
• Escalate to your supervisor any situation when the participant is at risk
• Identify and report any work health and safety issues
• Promote independence and choice
• Never use restrictive practice unless approved and trained in the practice
  
  Qualification and other Requirement:
• Current Worker Screening and WWCC (if required)
• First Aid Certificate
• Driver’s License
• Reliable and comprehensively insured vehicle
• New Worker NDIS Induction Module
• Clear Police Check
• Smartphone
• A formal certificate may not be required if the individual has relevant experience and skills – recommended qualifications Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar.

Experiences:

• Preferred minimum six months relevant experience
• Experience supporting people with disability
• Demonstrated continuing professional development.
• Knowledge of continuous quality improvement principles
• Use of equipment related to personal and work safety
• Promoted participant's choice and independence
• Supported participants in hygiene practices

Skills:

• Verbal and written communication skills.
• Ability to work with various ages, cultures and ability levels
• Ability to build rapport and trust with clients.
• Strong time management and ability to prioritise.
• Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.
• Excellent problem solving and conflict management skills.
• Ability to work as part of a team and maintain good working relationships.