Support Engineer (Vietnamese speaking) Full-time Job

Permanent opportunity for a Level 1 & 2 Technical Specialist Support Bilingual speaking, English & Vietnamese to join a leading global mobile, IoT company that provides device management solutions. They are looking for an experienced level 1 & 2 Technical specialist on a full time basis. The candidate must be fluent in English and another language, preferably in either Vietnamese, Japanese, Thai, Malaysian.

Responsibilities:

• Provide telephone and email-based pre-sales and post-sales technical support (Level 1 or 2) for software products
• Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
• Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
• Endeavour to respond to all customer requests in a timely manner while improving customer experience
• Create/assess Jira Tickets for Level 1 specialists and help them in triage process
• Coach and assist Level 1 agents to help them in their regular cases and manage their workload

Experience required:

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
• 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
• Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
• MDM/EMM knowledge

Apply today!
For more information contact Melissa at [email protected]

 

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