Customer Value Specialist - Highpoint Full-time Job
Apr 4th, 2023 at 10:11 Sale and Marketing Maribyrnong 578 views Reference: 53Job Details
A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our customers. Because if our customers deserve outstanding care then so do you!
The heart of the role
This is not a conventional retail store opportunity. You’ll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.
Based in our Highpoint store and working towards customer growth activities you will be responsible for:
- Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these productsfor easy decision making.
- Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
Taking a ‘customer first’ approach, you will also:
- Assist our existing Bupa members in their day to day transactions
- Ensure the customers understand the full value of their health insurance product
- Provide solutions to any identified concerns or needs
- Educate members on all the benefits they can access
This is a full time permanent position, working 38 hours per week, including some Saturdays on a rotating roster.
Vietnamese speaking applicants are encouraged to apply as we have a large diverse demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.
What you’ll enjoy
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures.
We provide healthy work/life balance, leadership support, reduced private health cover, study leave and a commitment to promoting from within. We can’t think of a better reason to come to work every day than knowing we take the time to care about what’s important to you and your life beyond Bupa.
For more information on our Health and Lifestyle Benefits, please visit our careers website: https://careers.bupa.com.au/why-work-at-bupa
Training and connecting
We believe in giving you room to grow. At Bupa, you get the best of both worlds – support when you need it and plenty of space for personal development.
Dedicated Store Managers will support you to excel in your role. You’ll have access to classroom training, e-Learning and on-the-floor product knowledge training, as well as toour state-of-the-art knowledgebase, "Know-It".
Just so you know
When you join our retail team, your first 4-6 weeks are dedicated to full time training (business hours).
Everyone who makes it through to offer will be required to complete a background check which includes a police check
Nothing half-hearted about it! Apply now
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.
Company Description
About us
Bupa is a health and care company committed to helping our customers live longer, healthier, happier lives and making a better world. We offer a broad range of services, including aged care and retirement, dental, optical, health insurance, and community wellbeing initiatives, to improve the health of all Australians.
Bupa is a health and care company committed to helping our customers live longer, healthier, happier lives and making a better world. We offer a broad range of services, including aged care and retirement, dental, optical, health insurance, and community wellbeing initiatives, to improve the health of all Australians.
