Casual Medical Receptionists Temporary Job

The Role:

As our busy practice continues to grow, so does the need to grow our reception team. We are looking for casual Medical Receptionists to join our Inala practice, to offer support to our central reception team and be available to fill shifts at short notice if needed. The ability to stay flexible with your availability will be highly advantageous in this position. 

The candidate will be responsible for working collaboratively within the practice, providing high quality customer service all patients.  This role will see you managing a busy front desk reception with a diverse and complex patient base, welcoming patients to the Practice, supporting health care professionals as well as general administration duties. You will report directly to our friendly Practice Manager and liaise closely with other managers.

Key Responsibilities:

• Greeting patients and welcoming them into our Practice
• Collecting & entering patient details into the database
• Making appointments, maintenance of appointment system and follow up of patients requiring recall
• Any other administrative duties as directed by the Practice Manager.
• Answering a high volume of calls & enquiries
• Administration support and other ad hoc duties (Filing, faxing, scanning, sending mail etc.)
• Ensuring the upkeep and tidiness of the waiting room, reception area and common areas
• Private billing of patients
• Following up on outstanding fees

The Successful Candidate

The successful applicant for this position will have:

• General practice experience (min 2 years) (essential)
• Knowledge of the Medicare Schedule, Workcover etc (essential)
• Outstanding customer service skills with a positive, friendly attitude
• Neat and professional presentation
• The ability to multi-task, prioritise and manage your time in a fast-paced environment with meticulous attention to detail
• Computer literacy - intermediate MS Office skills, and an aptitude for learning new software
• Knowledge of Medicare and Workcover
• Knowledge in mix billing
• A high professional work ethic with compassion and commitment to patient care
• An ability to work well as part of a multifaceted team and independently

 

 Desirable Criteria:

• Ability to speak multiple languages including any of the following: Vietnamese, Swahili, Arabic, Spanish (would be an advantage)
• Experience dealing with vulnerable patients with a variety of communication barriers
• Understanding of the accreditation standards for general practice 

If you want to be a part of our fast-growing practice, and share our vision to create a healthier, more equal society, join our team by emailing your Resume and Cover letter to our Practice Manager, Fabiola Bran at [email protected]

 

The Company:
Inala Primary Care is an independent, not-for-profit general practice. We are dedicated to serving our local community, one of Queenslands most disadvantaged suburbs. We help patients avoid acute healthcare problems by providing a range of health and lifestyle support services. Our team engages other providers across our community, creating bridges to the support our patients require to stay well and at home. We are nationally recognised as pioneers of the local, comprehensive health services which all Australian regions will need as our population ages and accumulates chronic disease.
Our Vision: To create a healthier, more equal society by making quality, comprehensive health care accessible and fun to deliver!
Our Promise: We provide health for good; our way of making sure everyone can be their best every day. We promise nobody will ever leave our practice feeling like a number because every consultation makes a difference!